Harvard University Policy:

SRO issues refunds to students whose accounts have been overpaid. This frequently occurs when student loans to cover living expenses have been applied to their accounts. To determine whom a student should contact to initiate a refund for overpayment of their account, please see SRO's website at http://vpf-web:8000/students and click on question "I have a credit balance. How do I go about getting a check for it?" (found in the FAQ section).

3.2 Business Process for Refunds to Students Due to Overpayment

• The originating department (usually the Financial Aid Office) notifies SRO with details of refunds to be issued.

• Once per day, checks are cut from the University's check-writing system.

• Checks are distributed as the Originator has specified (mail, hold for pick up, etc.).

• Nightly, SRO debits students' accounts for the amount of the checks.

• SRO passes detailed transactions (including student name, HUID# and check number) to the General Ledger crediting the proper cash account.

Initiated by School Financial Aid Office; processed by SRO and Accounts Payable